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Help & FAQs

Get the Help You Need with our Frequently Asked Questions!

Frequently Asked Questions


Can I cancel my order?

Once an order has been shipped we are unable to cancel it on our end.

If your order has not shipped please reach out to our team via email salesinfo@cueroline.com

What if I want to speak to someone?

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.


What countries do you ship to?

We currently only ship to the United States. To enquire about shipping to a different destination, please contact us.

How long will it take to receive my order?

We strive to fulfil your order within 2 business days of receiving it.

Standard shipping normally takes 3-5 business days

Returns and Refunds

How do I return a product?

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.